NetDespatch Velocity is a real-time web booking and tracking solution for use by express transport networks, depots and their customers. It is designed to manage all collections and deliveries across a national or international network, whether franchised, contract or wholly owned operations. Being entirely web-based, Velocity provides instant access to live information by simply connecting to the Internet.
Velocity simultaneously cuts costs and lifts customer service levels through improved data accuracy and electronic data exchange. With significantly fewer customer service calls as delivery problems evaporate, and PODs are sent automatically in real-time, customers quickly see the benefits of booking and tracking on-line.
Companies can offer their customers an advanced web booking and tracking service via their website, providing the type of service that was previously only within the grasp of the biggest multi-national carriers. Velocity involves no capital outlay as the transport company pays only a small fee per booking.
Velocity is a multi-modal solution handling next-day, same-day and international bookings; it can be adapted to support other specialist services such as freight, pallets or even taxis. It provides a complete 'one stop shop' across the delivery network so everything is handled using a single application; booking and tracking, address management, pricing, automatic depot routing, performance reporting, labels and much more. A key benefit of the solution is that there are no installation, training or support costs and it is both easy to use and instantly available.
For those using courier, parcel and other transport services, Velocity is a modern-day replacement for traditional PC based 'implant' systems and offers much more thanks to the web technology on which it is based. Velocity can be accessed from any Internet connected PC or device with a web browser and can be offered as an additional service on an existing company website. Customers can then use the service free of charge, whether making 1 booking a week or 1000 a day.
A key part of the development of Velocity has revolved around making the service part of an integrated enterprise solution - at depot, network and customer level. This means that everyone involved has access to the information they need from a central server, in real time. This high visibility of centrally stored data means that transport companies know about the collections and deliveries they must handle as soon as bookings are made. They can be updated in real-time through any form of Internet or mobile connection. In addition Velocity verifies all addresses at the booking stage and can quickly be configured to print bar code labels at any location, at any point in the supply-chain, and on any type of barcode or laser printer.
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